In Order to enrol in our Test and Tag Course students must be at least 18 years old. Should we deem it necessary we may request proof of age.
Payment In Advance
In order to secure course bookings, payment must be received at least 5 working days prior to the start date of the course. In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded.
EXELTrain Pty Ltd has a documented policy and procedure on refunds in relation to our financial management.
In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded.
To withdraw from a course prior to commencement and obtain a full refund, students need to contact our administration office at least five (5) working days prior to the start of the course. In the event of a withdrawal within five (5) working days prior to the start of the course, 50% of the course fee will be refunded.
Students who wish to transfer their booking for a later course must do so at least 5 days prior to their scheduled course date; in this case course fees will be transferred to the next course. Students are only permitted to transfer on one occasion. Funds will be held for a maximum of 12 months.
No refund will be given for withdrawal after the course has commenced.
Disputes relating to refunds will be determined under the Complaints and Appeals Policy.
To view our full Policy & Procedure download Test & Tag Training Refund Policy
Complaints & Appeals Policy & Procedure
Test & Tag Training believes that a student who has a complaint has the right to raise the complaint and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. The student has the right to present the complaint or appeal informally as well as in writing.
To lodge a complaint or provide feedback, please email to firstname.lastname@example.org
or Submit in Wrtiing to;
Test & Tag Training
14 / 5 Kelletts Rd, Rowville, VIC 3178
To view our full Policy & Procedure download Complaints & Appeals Policy & Procedure.
Pre Enrolment information