Student Information

In Order to enrol in our Test and Tag Course students must be at least 18 years old. Should we deem it necessary we may request proof of age.

In order to secure course bookings, payment must be received at least 5 working days prior to the start date of the course. In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded.

Cancellations

• In the event of the course being cancelled or postponed by more than 4 weeks, all fees will be refunded.
• To withdraw from a course prior to commencement date and obtain a full refund, students must contact us a minimum of five business days prior to the start of the course. 50% of the course fee will be refunded with less than 5 business days notice.
• No refunds can be made for cancellations received less than 24 hours prior to course commencement and for future bookings a full course fee will be required.
• No refunds can be made for no shows on the day of the course and for future bookings a full course fee will be required.
• In the event of cancellation by the student and or the employer, where full payment has not already been received, ExelTrain Pty Ltd reserves the right to recover full course fees (100% course fees are payable).

Transfers

• Students who wish to transfer their booking for a later date must do so at least 5 business days prior to their scheduled course date; in this case course fees will be transferred to the next available date.
• Students are permitted to transfer on one occasion without incurring an administration fee. The fee of $50 + (GST) will be applied to any further transfers. At the discretion of management, we reserve the right to revise as needed.
• No refund will be given for withdrawal after the course has commenced.

Online Courses

• For online course/s once the user has logged in, the course will be deemed as commenced and no refunds will apply.
• Funds will be held for a maximum of 12 months.

Refunds

• All refunds will be dealt with on a case by case basis depending on the given circumstances.
• All refunds that are requested will be processed by Finance and Accounts Department.
• Depending on how the course payment was originally made, the refund will be processed accordingly, example – if the course payment was done by credit card, the then the calculated amount will be refunded on the credit card. If the payment was done on EFT (Electronic Funds Transfer) then Finance and Accounts Department will request for the BSB and Account number in writing so that refund can be organised.
• Refunds will be organised within 5 to 10 working days.
• Once refunds are processed the records will be available and administration department will record all the details by adding in notes to the student’s record in the Student Management System and the finance and accounts department will record the relevant details in the accounting software system, if applicable.
• Finance and accounts department will then notify the training and compliance department via email to notify them of any refunds that have been processed.
• Disputes relating to refunds will be determined under the Complaints and Appeals policy.

Test & Tag Training believes that a student who has a complaint has the right to raise the complaint and expect that every effort will be made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. The student has the right to present the complaint or appeal informally as well as in writing.

To lodge a complaint or provide feedback, please email admin@testandtagtraining.co.nz